Did you know that, as a member of our Service Level Agreement
(SLA) community, you can help shape the future of Digital
If you’ve ever participated in our client idea forum, you’ve
already made a huge difference. Forum ideas—and especially the
conversations they spawn—help us decide what is truly important
to our favorite people in this web-centered world of ours: our
clients! It’s easy to get caught up in huge, long-term
development tasks and forget about the little things that help
you in the here and now. The forum gives us the opportunity to
make improvements to our vision with you as our inspiration.
Back in December, a client was having trouble searching for a
specific user in the user management section of her site. She
suggested an improvement to the way the user
search feature works. We completely agreed and were able to
add the improvement to an update we released in February.
Whether you’re tired of asking Digital Deployment to
add accordions to your landing pages for the teasers of your
posts, or thumbnail images are getting
in your way when reordering posts on a landing page, we want
to hear about it! We know how helpful it is to have conversations
as a community and generate new ideas. As an added benefit, these
ideas can help shave off the extra minutes it takes to complete a
workaround for an issue you’re having.
Our team meets once a month to discuss future improvements and
most new features come straight from the forum; we try to address
issues that impact multiple clients, which means the
conversations in the forum are key! When multiple clients
are discussing an issue in the SLA community, we can combine the
feedback and easily develop a robust solution that works for
In the past nine months, we’ve implemented 57 ideas from our
client idea forum. So don’t be shy: add your
idea or add to the conversation around an existing idea!
Haley is an Account and Project manager and works to make
sure projects run smoothly and accurately. Haley also
manages the Service Level Agreement (SLA) program providing
problem-solving resources to clients, managing support staff, and
channeling client feedback to the development team.